The Newmarket Holidays headquarters is in Surrey. The company offers a range of holiday products to its UK-based customers. These products include coach tours in the UK and Europe, holidays to destinations further afield, coach and rail breaks, cruises and private group travel. Newmarket Holidays has been trading since 1983. The company aims to deliver good value and excellent customer care. On its website, Newmarket Holidays refers to this blend of value and service as the ‘Newmarket Difference’.
There is strong evidence that Newmarket Holidays has been successful in achieving the ideal blend of service and value. The travel industry has formally commended Newmarket Holidays on several occasions. One such example was in 2011 when Newmarket Holidays received the Best Coach Holiday Operator accolade at the British Travel Awards. Newmarket Holidays also seems to have achieved success in commercial terms. The company currently employs approximately 200 employees at its main office and sells travel products to thousands of UK customers each year. Perhaps what best demonstrates Newmarket Holidays’ solid reputation is the fact that the Royal British Legion works in partnership with the company on a number of holidays. It is difficult to conceive that the Royal British Legion would have chosen to be associated with Newmarket Holidays if there were any issues at all in relation to the standard of care provided by the company. It is of course relevant that the remembrance tour customer base is made up partially of veterans themselves. It is fair to say that such customers, due to their advanced years, will sometimes require a little bit extra in terms of care and assistance. The Royal British Legion will have been careful to satisfy itself that Newmarket Holidays was in a position to provide all necessary assistance before it became associated with the company.
Newmarket Holidays offers coach holidays to the battlefields of northern Europe. These holidays include good hotel accommodation and fully guided tours, not just of the battlefields but also of various museums. These trips come with the services of a Newmarket Holidays Tour Manager. The company also offers journeys to the centres of some of the less well-known campaigns of the Second World War. Customers are able to travel to the Far East, India, Malta or Italy accompanied by a Royal British Legion expert guide.